Patient Care Coordinator / Clinical Nurse
The Patient Care Coordinator is responsible for supporting and extending the care and services provided to Allies’ clinic patients. In addition to direct patient care, the PCC will assess incoming patient information and concerns, direct people to resources, and provide education about disease prevention and improving health outcomes. The Coordinator works closely with our Medical Providers to establish standards for patient service, forge ongoing relationships with those to whom care is provided, ensures that regulatory guidelines are being followed, and is an advocate for Allies’ mission. The Patient Care Coordinator will work collaboratively with other clinic and agency staff, and a multitude of agencies.
To improve health and well-being, Allies provides integrated medical care, supportive human services, and community-based education for individuals living with, or at risk of HIV, viral hepatitis, and sexually transmitted infections.
Allies envisions a healthier community whereby people access integrated medical care and supportive human services in a respectful setting, free of stigma and discrimination.
- Prepare patients for and assist with examinations, treatments, and follow-up care
- Maintain accurate, detailed reports and records in Electronic Health Record (EHR) system
- As appropriate to credentials, education, and experience, assist providers in the completion of clinical, administrative, and documentation responsibilities
- Guide and integrate the clinical staff’s development of skills and use of technology and resources
- Design and deliver education to enhance patient’s ability to make informed healthcare and treatment decisions
- Work with individuals, families, or other groups to improve the overall health of communities
- Provide feedback to improve clinic services
- Improve professional knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
Knowledge Skills and Abilities
The Patient Care Coordinator should have demonstrated experience in the following areas:
- Scope and responsibilities associated with providing care in a medical setting
- Direct involvement with and development of a significant initiative or process within a healthcare organization
- Working with a diverse patient demographic, ideally LGBT+, minority youth, or minority women
- Utilization of electronic health record software for patient demographics, medical care, and scheduling
- Recurrent knowledge of regulatory processes and payer systems such as Medicare, Medicaid, managed care, and private sources
- Microsoft Outlook and software programs such as Word and Excel
- Very strong interpersonal skills, with the ability to establish and maintain relationships with patients, co-workers, visitors, and non-agency representatives
- Basic familiarity with issues in infectious disease (ideally HIV/AIDS), reproductive services, and/or primary care
- HIPAA and Act 148 standards
- Common safety hazards and processes to maintain safe work environment
- Knowledge and understanding of local, state, and federal regulations related to area of service
- Balancing and prioritizing patient and administrative responsibilities
An associate’s degree in nursing is required; a bachelor’s degree is preferred, as is a minimum of 3 years of experience in the field. Appropriate nursing credentials to work in the state of PA is required.
The Patient Care Coordinator will be called upon to engage in physical activity appropriate to a primary medical care environment including the capacity to lift 25 lbs. and stand or sit for extended periods. Current PA child abuse, PA criminal history, and federal criminal history clearances are required within the first 30 days of employment.
Interested? Please send a resume, cover letter and salary requirements to :
Director of Human Resources
Allies for Health + Wellbeing