Director of Clinical Services

Position Overview

The Director of Clinical Services advances the Mission and Vision of Allies by building, fostering, and inspiring excellence in the Agency’s ability to:

  • Serve as the primary resource for HIV/AIDS support, information, and best practices and protocols in Southwestern PA
  • Provide exceptional and compassionate medical care and social support services
  • Integrate the voice of consumers with program quality initiatives and services
  • Collaborate with and act as a resource for other organizations, providers, and professionals locally and nationally
  • Embrace and exhibit the highest ethical standards
  • Maximize and monitor fiscal and other resources
  • Build an environment which is safe, confidential, and welcoming
  • Eliminate the devastating impact of stigma through cultural awareness and advocacy

As part of Allies Leadership, the Director is responsible for formulating strategic and operational goals designed to deliver exceptional medical care to individuals at-risk for or living with HIV as well as to patients with HCV, STI, and their primary care.  The Director translates the Mission and Vision into actionable objectives specific to area of expertise. Additionally, the Director supports the integration of healthcare services and community health, most notably through the promotion of the pre-exposure prophylaxis (PrEP) program.


To improve health and well-being, ALLIES provides integrated medical care, supportive human services, and community-based education for individuals living with, or at risk of HIV, viral hepatitis, and sexually transmitted infections.


ALLIES envisions a healthier community whereby people access integrated medical care and supportive human services in a respectful setting, free of stigma and discrimination.

Key Responsibilities

  • Analyze strategies and operations to evaluate efforts to advance Allies’ Mission
  • Establish organizational standards and guiding principles for processes, protocols, and training
  • Analyze, direct, and implement policies, objectives, or activities to ensure continuing operations, to build sustainable income streams, and improve programs and services
  • In conjunction with Allies’ Leadership, establish and implement short, intermediate and long-term strategic initiatives
  • Monitor budgetary aspects of Clinic operations and adjust towards fiscal targets
  • Govern all aspects of one-site and remote medical care
  • Ensure adherence to federal, state and local laws concerning safety, confidentiality, and providing medical care
  • Direct, coach, manage, evaluate and develop Clinic staff
  • Build, promote, and integrate PrEP into Allies’ care model
  • Recommend actions and policies that build and reinforce efforts to reach under-served or marginalized populations
  • Oversee the mandatory licensing and reporting requirements associated with programs and services
  • Research, establish, and maintain relationships with community partners
  • Improve job knowledge by remaining aware of new regulations and best practices; participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Knowledge Skills and Abilities

Through a combination of experience and education, the Director of Clinical Services will have:

  • Leadership in an organization related to healthcare and similar in size, scope and scale of impact as Allies
  • Commitment to Allies’ principles and values
  • Healthcare expertise and knowledge
  • Interpersonal skills including the ability to motivate, negotiate, educate, influence, and persuade stakeholders, consumers, and collaborators
  • Excellent communication skills across multiple disciplines and platforms, including verbal, written and public speaking
  • Programmatic development and management
  • Ability to integrate strategic and operational goals across an organization
  • Scanned legislative, economic, regulatory, local, regional, and national trends to forecast organizational actions and adjustments
  • Adjusted program outcomes and procedures to internal and external situations and circumstances
  • Conflict resolution, facilitation, and mediation skills used with small and large groups to maintain and improve community relations and advocacy

A Bachelor’s degree OR relevant work experience with the associated responsibilities is required; a Master’s in Nursing or an equivalent program of study and experience is preferred.  A minimum of three years in an organizational leadership role is also preferred.